At Moms Book Club, we strive to ensure that every customer has a positive experience with our products and services. Our Refund Policy outlines the terms and conditions under which refunds may be requested, how we handle refund requests, and what you can expect during the process.
1. Scope of the Refund Policy
This Refund Policy applies to:
Books purchased through our website, whether in digital or physical format
Guides, resources, or educational materials purchased online
Any services or memberships offered by Moms Book Club
Please note that this policy does not cover third-party purchases, such as books bought through external marketplaces.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The purchase must have been made directly through Moms Book Club.
The refund request must be submitted within 30 days of the purchase date.
The product or service must not have been extensively used or downloaded (for digital content).
Proof of purchase (order number or receipt) must be provided.
3. Non-Refundable Items
Certain items are non-refundable, including:
Downloaded digital content that has already been accessed
Gift cards or promotional codes
Products or services purchased from third-party vendors
Any items explicitly marked as non-refundable at the time of purchase
4. How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team using the information below.
Provide your order number, purchase details, and reason for the refund request.
Our team will review your request and respond within 5–7 business days.
Address: 194 Tower St, Saint John, NB E2M 1Z2, Canada
5. Refund Processing
Once your refund request is approved, the refund will be processed using the same payment method used for the original purchase.
Refunds may take 5–10 business days to appear in your account, depending on your financial institution.
Partial refunds may be issued if only part of the order is eligible.
6. Exchanges
Physical products may be eligible for exchange if they are defective or damaged during shipping.
Please contact our support team within 14 days of receiving the product to arrange an exchange.
7. Customer Responsibility
Ensure that you provide accurate contact and order information when requesting a refund.
Follow the instructions provided by our support team to facilitate a smooth refund process.
8. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our current refund practices.
9. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us:
